Shipping& Delivery

We are delighted to offer convenient and reliable shipping options to ensure your RJ products are delivered to you in a timely manner. Please review the following shipping information before placing your order.

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• Order Processing Time:

  • Orders are typically processed and prepared for shipment within 3 business days from the date of purchase.

  • Please note that processing times may be longer during peak seasons or promotional periods and public holidays.

• Shipping Methods and Delivery Timeframes:

  • We currently offer the following shipping methods:

    • a) Standard Shipping: Estimated delivery within 3 to 7 business days. 

    • b) International Shipping: Estimated delivery varies depending on the destination country. Please contact us for the rate

  • Please note that delivery times are approximate and may be subject to delays due to unforeseen circumstances, such as weather conditions or carrier issues.

• Order Tracking:

  • Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided during checkout).

  • You can use the tracking number to monitor the progress of your shipment through our website or the respective carrier's online tracking system.

• Shipping Restrictions:

  • We currently offer shipping within Malaysia. However, certain products may have specific shipping restrictions due to local regulations or hazardous materials content.

  • If your shipping address falls outside our shipping zone or includes a restricted product, you will be notified during the checkout process.

• Shipping Fees:

  • Shipping fees are calculated based on the weight, dimensions, and destination of your order.

  • Shipping fees are waived for orders above RM50 in West Msia (WM) and above RM100 in East Msia (EM).

  • The exact shipping cost will be displayed during the checkout process before you make your payment.

• Address Accuracy:

  • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery issues.

  • We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.

• Customs and Duties:

  • For international orders, please note that customs duties, taxes, or import fees may be imposed by the destination country's customs authorities.

  • Any additional charges related to customs clearance are the responsibility of the customer.

  • We recommend contacting your local customs office for more information on customs policies and potential charges.

• Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages after they have been successfully delivered to the provided shipping address.

  • If you encounter any issues with lost or stolen packages, please contact the respective shipping carrier to file a claim.

If you have any further questions or require assistance regarding shipping, please don't hesitate to contact our customer support team. We appreciate your understanding and cooperation.

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RJ Wellness