Return & Refund Policy

Thank you for choosing RJ Wellness for your skincare & health needs. We strive to provide you with high-quality products and excellent customer service. However, we understand that sometimes returns or refunds may be necessary. Please read our return/refund policy carefully before making a purchase.

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• Eligibility for Returns/Refunds:

  • We accept returns/refunds within 14 days from the date of delivery.

  • To be eligible for a return/refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Personalized or customized products are not eligible for returns/refunds unless they are defective or damaged upon arrival.

• Return/Refund Process:

  • To initiate a return/refund, please contact our customer support team at care@rjclinic.my and 016-6651353 within the specified time frame.

  • Our team will guide you through the return/refund process 

  • Please pack the item securely, including all original packaging, 

  • Send the package to the address provided by our customer support team.

  • We recommend using a trackable shipping method to ensure the safe return of the item.

• Refund Options:

  • Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

  • If the return is approved, we will initiate a refund to your bank account within 14 business days.

  • Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer's policies.

• Return Shipping Costs:

  • If the return/refund is due to our error (e.g., wrong item shipped, defective/damaged product), we will cover the return shipping costs.

  • If the return/refund is due to personal preference or any other reason not attributable to us, the customer will be responsible for the return shipping costs.

• Non-Returnable Items:

  • Certain items are non-returnable/refundable, including opened or used products, items purchased during clearance/sale events, and gift cards.

• Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 7 days of delivery.

  • We may request photos or additional information to assess the damage or defect.

  • We will arrange a replacement or provide a refund for the damaged/defective item, including any associated shipping costs.

• Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above, and then place a new order for the desired item.

• Changes to the Policy:

  • We reserve the right to modify or update this return/refund policy at any time. Any changes will be effective immediately and applicable to all future purchases.
     

If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We appreciate your understanding and support.

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RJ Wellness Team