Privacy Policy

Introduction

RJ Wellness is committed to safeguarding your Personal Data and prioritizing your privacy protection.

This Privacy Policy explains how we handle your Personal Data under the Personal Data Protection Act 2010 (PDPA). While aligned with common global data privacy principles, some variations may apply due to local regulations.

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What Personal Data Do We Collect?

The types of Personal Data we collect depend on the circumstances and nature of the requested service or transaction. This may include (but is not limited to):

• Personal Information: Name, gender, date of birth, passport, and identification numbers.

• Contact Information: Address, phone number, email.

• Payment Details: Credit/debit card information, cardholder name, billing address, and expiry date.

• Health Information: Medical records, treatment history, and service preferences.

• Technical Information: IP address and other online identifiers.

• Statistical Data: Website traffic insights and engagement metrics.

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How Do We Collect Your Personal Data?

This policy covers any Personal Data provided to us through:

• Clinic Registration – when you sign up for treatments or services.

• Website & Newsletters – when subscribing to our content.

• Contractual Agreements – when entering service arrangements.

• Roadshows & Events – during promotional campaigns.

We may also collect Personal Data from:

• Communication channels (calls, emails, letters, faxes).

• Website visits (or via third-party service providers).

• Direct interactions at our premises or through third-party sources.

• Social Media platforms like Facebook, Instagram, and Twitter.

• Publicly available sources.

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How Do We Collect Data from Our Website?

IP Address

We collect your IP address for security monitoring and website administration purposes. It also helps identify user demographics and enhance site performance.

User Feedback Form

When you submit feedback, we collect your name and email to respond to inquiries and improve our services.

Cookies

Cookies help personalize your browsing experience by storing your preferences. You can manage cookie settings through your browser.

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What Do We Use Your Personal Data For?

We process your Personal Data for the following purposes:

• Service Fulfillment – Delivering products, treatments, and customer support.

• Transaction Processing – Managing payments and service bookings.

• Loyalty & Promotions – Providing exclusive offers and updates.

• Safety & Compliance – Ensuring security, legal compliance, and risk management.

• Customer Support & Surveys – Enhancing user experience and service quality.

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Who Do We Disclose Your Personal Data To?

We do not sell or trade your Personal Data. However, it may be shared with:

• Security & Compliance Authorities – As required by law (e.g., court orders, regulatory bodies).

• Payment & Verification Providers – For transaction processing.

• Third-Party Service Providers – Consultants, IT support, marketing, or logistics.

• Corporate Transactions – In cases of business restructuring, mergers, or acquisitions.

RJ Wellness ensures that all employees, agents, and third-party service providers adhere to data privacy principles.

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How Long Do We Retain Your Personal Data?

We retain Personal Data only as long as necessary for:

• Regulatory & Legal Compliance – As required by governing laws.

• Pending Legal Actions – Where cases are ongoing.

• Operational & Business Needs – For service and analytical purposes.

Once data is no longer required, we take steps to permanently delete or anonymize it.

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Notification of Changes

We may update this Privacy Policy periodically to reflect changes in laws, regulations, or internal practices. Please check our website for the latest version.

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Contact Us

For inquiries or concerns regarding your Personal Data or RJ Wellness' Privacy Policy, please contact:

📧 Email: care@rjwellness.my

We appreciate your trust and are committed to protecting your privacy.